OUR COMPANY

VISIT OUR COMPANY
AND FACTORY IN JEPARA, CENTRAL JAVA-INDONESIA

Jalan Jepara Lebak Km 05
RT 04 RW 05, Bulungan, Pakis Aji
Jepara 59452-Central Java
INDONESIA

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How to Order Products from EMPIRE LIVING?

To place your order with EMPIRE LIVING, you can conveniently send an inquiry email to info@theempireliving.com.com or get in touch with us via WhatsApp at +6281225-714-555.

Can Custom Furniture Meet My Expectationst?

Rest assured, your custom furniture will meet or exceed your expectations. During the production process, we provide comprehensive photo/image reports, offering you a transparent view from inception to completion.

How Long is the Production Process?

Typically, the production process spans 45 days. However, the duration may vary depending on the complexity and quantity of your order.

What Are the Payment Terms?

For your convenience, we offer payment options through T/T (Telegraphic Transfer) via Indonesian banks or Letter of Credit ( LC ) Irrevocable At Sight. A 50% down payment is required upfront, with the balance due before dispatching your complete products.

Can You Create Custom Designs from Customer Projects or Samples?

Certainly! We specialize in crafting custom designs based on your specific requirements, including design details, measurements, and materials. Order volume may influence the purchasing process.

How Can I Assess Product Quality Before Purchase?

To assess our product quality, you can request samples, which will be promptly dispatched to your location through reputable courier services such as FEDEX or DHL.

Do You Offer Product Guarantees?

Absolutely! All our products come with a solid 12-month guarantee. While product servicing is complimentary, please note that the cost of shipment is the customer’s responsibility.

What Is Your Shipping Term?

We exclusively follow the FOB (Free on Board) shipping process, ensuring the smooth and secure delivery of your products.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS