FREQUENTLY ASKED QUESTIONS
To place your order with EMPIRE LIVING, you can conveniently send an inquiry email to info@theempireliving.com.com or get in touch with us via WhatsApp at +6281225-714-555.
Rest assured, your custom furniture will meet or exceed your expectations. During the production process, we provide comprehensive photo/image reports, offering you a transparent view from inception to completion.
Typically, the production process spans 45 days. However, the duration may vary depending on the complexity and quantity of your order.
For your convenience, we offer payment options through T/T (Telegraphic Transfer) via Indonesian banks or Letter of Credit ( LC ) Irrevocable At Sight. A 50% down payment is required upfront, with the balance due before dispatching your complete products.
Certainly! We specialize in crafting custom designs based on your specific requirements, including design details, measurements, and materials. Order volume may influence the purchasing process.
To assess our product quality, you can request samples, which will be promptly dispatched to your location through reputable courier services such as FEDEX or DHL.
Absolutely! All our products come with a solid 12-month guarantee. While product servicing is complimentary, please note that the cost of shipment is the customer’s responsibility.
We exclusively follow the FOB (Free on Board) shipping process, ensuring the smooth and secure delivery of your products.